Writing an effective Knowledge Base

The Knowledge Base is the brain of your AI. To make it effective:

• Be Specific: Instead of "we offer support", write "support is available Mon-Fri, 9am-6pm via email".
• Pricing Clarity: List your packages and what they include clearly.
• Objection Handling: Include common questions and the correct answers.
• Brand Tone: Use language that reflects your company's style.

Update your knowledge base in AI Core Training.